Shipping & Return & Refund Policy

Our website address is:


Products are shipped with proper labeling (for your comfort)
Orders are shipped from North Macedonia within 3 days from the purchase, the shipping usually takes 1 week up to 2 weeks for European countries (including UK) and 2-3 weeks to Canada and Mexico, 3-4 weeks around globe.
Very rarely, there might be delays in post occasionally maximum 4-5 weeks from the shipment, after this time if you still did not receive your order please get in touch with us at or the support section on the webpage and we will refund you or resend new package if requested by you. 

We use registered air mail service for all shipped items, most of our customers receives the package before the previously stated delivery time estimates. The registered mail service is most suitable for this kind of products as the products are delivered directly to the purchaser personally. The registered air mail service requires a signature as a proof of received item. If post officers can’t find anyone at the destination address, they will leave a note that the item is at your local post office. After few days, they might attempt to deliver the item one more time. If the delivery is not successful, they will keep the item in your local post office for 15 days and if the item is not picked up by the customer they will send it back to the sender. Please be aware of that (that is how registered mail policy works). 


Please read the item description and choose wisely. If return is required, you will have to pay the shipping for the return and the product should be sealed and unused.


Refunds are proclaimed when the package has not arrived to the purchaser after 5 weeks from the date of shipping.

Your Phone Number when purchasing

When ordering something, please use your real phone number! The phone number might be used by the mail officer to contact you when delivering if needed or if they can’t find anyone at the destination address. This is the only use and we will not use it in any other way.


If you have any additional questions about this Policy, you can contact us: